Why is customer service way better for mac than windows

Why is customer service way better for mac than windows how to#

By the end, I was pretty happy with the experience. The exchange felt impersonal to start, but Judy warmed up, with a strange but endearing quirkiness. Once connected, Judy entered the Pen & Windows Ink settings and, after some fiddling, got me to the correct drop-down menus, where I could adjust those settings to my liking.

Why is customer service way better for mac than windows how to#

I complied (despite it being a fairly simple task), and she sent straightforward steps on how to grant her control. I asked about remapping the buttons on my Surface Pen, and Judy immediately recommended that she take remote access of my Surface Go. When the virtual helper ran out of ideas, it handed me over to Judy Anne, who entered the chat within seconds at 11:45 p.m. When I asked about adjusting Surface Pen shortcuts, the chatbot showed me several related topics, but they were too specific and left out the correct answer. I had mixed results with the virtual assistant. If you don't want to talk to a human, you can try direct-messaging a virtual assistant through the Answer Desk (there is a separate option for people with disabilities). I quickly got results for my questions about the Surface Pen and downloading the new Edge browser from Microsoft's support hub, but I needed help from the forum to figure out how to disable my Surface Go's front-facing camera.